Support
Answers for bookings, payments, and your account — plus ways to get help when you need a person.
Bookings & refunds
View trips, cancel confirmed bookings, and track refunds.
Messages
Reach hosts and other travelers about an upcoming trip.
Account help
Update profile details, security, and notification preferences.
Frequently asked questions
How do I change or cancel a booking?+
Open My Bookings, find a confirmed trip, and use Cancel booking. Eligible payments are refunded to your original payment method.
When will I receive a refund?+
Stripe usually returns funds in 5–10 business days, depending on your bank. You will see the booking marked Cancelled immediately.
How do wishlists work?+
Tap the heart on a stay, car, or experience to save it. Your saved places live under Wishlists in your account menu.
Can I leave a review?+
Yes. After you book a listing, open the product page and use Add a review. Hosts see reviews on their profile.
Still need help?
Email us and include your booking reference if you have one. We typically reply within one business day.
Email support@roamerradar.com